Terms & conditions

Please read before buying from us

Buying Online.

Buying online from Gourmet Trader is safe and secure, and you can use either your credit card or your paypal account.

We use Mal's ecommerce system to process your booking, which is PCI compliant and hosted on a secure server.

Confirmation.

When your purchase has been processed by the server you will receive an email from 'sales@gourmettrader.co.nz -  this will have the details of your order - this email is your receipt.

you can print this email for your records if you wish.

Web Site Terms and Conditions

The Gourmet Trader Website and brand is owned and operated by Katherine James Ltd t/a Gourmet Trader.

All the information contained in this website including the web site design, graphics, logos, images and text is the property of Gourmet Trader or its content suppliers and protected by international copyright laws. We reserve all such rights.


Purchasing from GourmetTrader

Gourmet Trader offers customers convenient and quick purchasing options from the comfort of their own home. Items offered online can be purchased using Credit Card, paypal or Internet Banking. Customers can be assured that their details are safeguarded by the latest security systems.


Disclaimer

Gourmet Trader has taken all steps to ensure that the information contained on the website is correct but accepts no responsibility or liability for any information that is not correct, not up to date, or any omissions.


Pricing

Prices displayed on our website are in New Zealand Dollars (NZ$) and all prices include GST. All prices are correct at time of publication on the website, however we reserve the right to amend them for any reason. If this happens with an item you have ordered, we guarantee to contact you prior to shipment, and advise of any changes. If you have already placed and paid for an order before the price increases, we guarantee to supply you at the original price.

Availability and price of product may vary at times without notice.


Security & Privacy

Security is of very high priority to us when dealing with our customers. We are conscious of your need for privacy and security during your Internet Shopping Experience.

Gourmet Trader will use your personal information primarily to improve our services. We guarantee not to sell, trade or share your personal details with anyone else.


Returns/Exchanges

At Gourmet Trader we stand by the quality of our goods and guarantee to refund or exchange if you are not 100% satisfied with your purchase for any reason.

Product must be returned in its original condition with original packaging and invoice included. If the goods are damaged on delivery we need to be advised within 48 hours either by phone or email.

Notification of a return needs to be made to Culinary Council within 5 days of receipt by you.  You will be refunded the purchase price less any delivery charges, any costs you incur to return the product to us will not be refunded unless an error has been made by us. We regret we cannot offer a refund once the product has been opened and used.

You will not be refunded unless an error has been made by us.


Delivery


Delivery within NZ will be made within 14 days unless the item/s are temporarily out of stock, in which case you will be advised.

All deliveries will be made by Courier, therefore a physical address will be necessary. 

Gourmet Trader is not responsible for any loss of items that are wrongfully signed for and accepted by a third party

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By placing an order on this website you accept the terms, conditions and prices provided on this website. Gourmet Trader reserves the right to accept or reject your order for any reason, including unavailability, pricing error or incorrect product description posted on this website.

Confirmation of accepted/declined orders will be sent to your email address.

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